Information We Collect
Ge16 collects various types of information from users to enable the platform to operate safely and efficiently. This information is gathered during registration, platform use, and financial transactions.
Full name, email address, phone number, date of birth, and password are required during registration. Identity verification documents may be requested for compliance purposes.
Device type, operating system, browser version, IP address, and session data. This information is used to improve user experience and detect suspicious access.
Transaction details in MYR (RM), including deposit methods, amounts, and withdrawal records. We do not directly store credit card numbers or banking PINs.
Game records, betting history, game preferences, and platform usage patterns. This data helps us deliver more relevant recommendations and a better overall experience.
How We Use This Information
Ge16 uses the information collected solely for legitimate platform operations and to improve services for Malaysian users. We do not sell or rent your personal data to third parties for marketing purposes.
- Processing account registrations, deposits, and withdrawals in MYR.
- Verifying user identity and ensuring account security.
- Providing effective customer support in Bahasa Melayu.
- Sending important notifications about your account, transactions, and platform updates.
- Identifying and preventing fraud, money laundering, or platform abuse.
- Complying with legal and regulatory requirements applicable in Malaysia.
- Improving platform performance, resolving technical issues, and analysing usage patterns on an aggregate basis.
Cookies & Tracking Technologies
Ge16 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login and game sessions. Cannot be disabled.
- Performance Cookies: Collects data on how users interact with the platform for technical improvement purposes.
- Preference Cookies: Remembers your settings and preferences, such as language and display options.
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the ge16 platform.
Data Retention & Security Measures
Ge16 stores user data on servers protected with industry-standard SSL encryption. All data transmitted between your device and our servers is encrypted to prevent interception by unauthorised parties.
Access to user personal data at ge16 is restricted to staff who require it to carry out their duties. All personnel with access to user data are bound by strict confidentiality agreements.
Data retention periods depend on the type of information and applicable legal requirements. Active account data is retained for the duration the account remains active, plus any additional period required by Malaysian law. Closed account data is retained for the minimum period required for legal compliance purposes, after which it is securely deleted.
While we take all reasonable precautions, no security system is entirely foolproof. In the event of a data breach that affects your information, ge16 will notify you in accordance with applicable legal requirements.
Information Sharing & User Rights
Third-Party Sharing
Ge16 does not share users' personal information with third parties except in the following circumstances: payment processors that require transaction details to process your deposits or withdrawals; regulatory authorities or law enforcement when required under Malaysian law; and third-party technical service providers who are bound by strict confidentiality agreements and use the data solely for the purposes specified.
Your Rights as a User
As a ge16 user in Malaysia, you have the following rights with respect to your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request corrections to any information that is inaccurate or out of date.
- Deletion: You may request the deletion of your data, subject to any legal obligations that prevent such deletion.
- Objection: You may object to the processing of your data for specific purposes that are not essential to the operation of your account.
To submit any request relating to your data rights, please contact the ge16 support team by email at [email protected] or via live chat within the platform.
Policy Changes & Contact Information
Privacy Policy Updates
Ge16 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable legal requirements. Any significant changes will be communicated via an in-platform notice or your registered email address. The updated effective date will be stated at the top of this page. Continued use of the ge16 platform after any changes constitutes acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding ge16's Privacy Policy or how we handle your personal data, please contact us:
- Email: [email protected]
- Live chat: Available within the ge16 platform, 24 hours a day
- Support languages: Bahasa Melayu and English
We are committed to responding to all privacy enquiries within seven (7) business days. For more complex requests involving data deletion or access, response times may be longer, but we will keep you updated on the progress of your request.
Have More Questions About Your Privacy?
Check our FAQ section for quick answers, or register an account to enjoy the full data protection of the ge16 platform.